The Leisure Collective (TLC), sole distributor of Creatures of Leisure premium surf accessories, had outgrown its antiquated, paper-based catalogs and sales order forms.
The fast-growing company, established 25 years ago, has developed a reputation for using cutting-edge materials and designs to create highly-functional, premium-quality surfing accessories. TLC needed a solution to modernize their sales process, support the rapid growth and improve the productivity of 30+ in-house and independent sales reps based in the US and Australia.
In their existing paper-based process, reps had to sell and take pre-season and in-season orders – with minimal to no visibility into current and future inventories – a process which was tedious and inconsistent with the TLC brand image. Management had little visibility into the field sales and merchandising activities, and had to rely on paper-based reports turned in by the sales reps.
TLC set an ambitious plan to implement both a new cloud-based, enterprise-grade ERP and an integrated mobile sales automation solution within just 10 weeks!
Having selected NetSuite as its ERP, TLC accepted NetSuite’s recommendation to implement Pepperi’s mobile-first sales automation solution. Project implementation began in early April, and a worldwide rollout of the NetSuite-Pepperi ecommerce solution followed, as planned, in July.
Pepperi was initially rolled out with order taking, and route and activity planning modules; mobile CRM and merchandising would follow after initial deployment. Sales reps received remote, web-based training, and the system was deployed to the reps’ existing tablets and laptops on the same day.
TLC is all set up and enjoying the benefits…
- Automated sales entry frees up valuable sales call time for value-adding activities
- Reduction in order errors as sales reps are able to take orders with greater efficiency and accuracy
- Management has increased visibility and control over the sales and merchandising activities performed in the field.
Dennis Lynn, Financial Controller for TLC is more than happy with the implementation,
“We are very proud of our NetSuite-Pepperi implementation. Pepperi understands our business, and their services and support team is outstanding! I would highly recommend Pepperi to any NetSuite customer.”
We look forward to sharing many more success stories with you. If you have a Pepperi success story of your own to contribute we’d love to hear from you. Just drop us a line.