We’re excited to see Simply Southern Tees grow its business with Pepperi. The company, which manufactures T-shirts and other accessories for women, sells to both retail and boutique stores. It currently operates in 8 states across the South and aims to expand its US reach.
Until recently, though, Simply Southern Tees had difficulty organizing and processing customer orders. With a team of 30 sales representatives servicing 1200 customers, Simply Southern Tees needed a way to make sales more efficient.
Simply Southern Tees Seeks a Better Solution
Before Simply Southern Tees started using Pepperi, the company’s main challenge was its lack of a unified sales platform. Sales representatives each used their own ordering forms, which they faxed to the back office at the end of the day. Not only did this make it hard to keep track of orders, but it also created an enormous amount of work for back-office staff, who had to input 200 to 300 orders per day into their QuickBooks accounting system.
Simply Southern Tees’ manual method of taking orders was unproductive: miscommunication between the back-office staff and sales reps was common, and employees often had to call each other for clarification before inputting an order. As a result, orders were often delayed, and customers who were otherwise satisfied with the product were disappointed by the poor service.
In its effort to grow sales and expand throughout the states, Simply Southern Tees was in search of a new method.
Pepperi Enters the Scene
After careful research, Simply Southern Tees chose Pepperi as the solution to its sales challenge. Pepperi’s mobile sales suite helped Simply Southern Tees eliminate the root cause of the problem--manual ordering--and streamlined the process by automating order taking and processing.
Implementing Pepperi’s mobile sales suite was fast and easy. In less than 2 months, Simply Southern Tees’ entire sales force was able to use the mobile sales suite on their own personal devices.
Here are some of the other reasons Pepperi worked so well for Simply Southern Tees:
- The platform runs as a native mobile app on all devices. This means it works on whatever devices staff choose--saving Simply Southern Tees time and money.
- The mobile sales suite smoothly integrates with QuickBooks, updating sales information in real time.
- The QuickBooks e-catalog, which features product images and supporting information for over 800 products, streamlines ordering, prevents mistakes, and improves customer service.
Sales reps and back-office staff at Simply Southern Tees adopted Pepperi easily and eagerly. By increasing efficiency and organization, Pepperi’s mobile app improved their overall work experience.
Pepperi Satisfies with Improved Results
Within just three months of going live, Pepperi captured 80% of the company’s orders. The results were huge: back-office errors, once all too frequent at Simply Southern Tees, were reduced by 95%. Pepper’s mobile suite also enabled faster and more accurate invoice creation.
Laura Sanders, Operations Manager at Simply Southern Tees, notes that Pepperi has made the job less stressful for management, too: “Our independent sales reps take orders using their laptops, iPad and Android devices. Pepperi gave us peace of mind not to worry which device they use,” she says.
We’re looking forward to seeing Simply Southern Tees grow even more. If you have anything you’d like to share about your success using Pepperi, let us know. We’d love to hear your story.