Updated: April 6, 2017
Changing sales rep apps is not something you decide to do at the drop of a hat. It entails stepping out of your comfort zone, researching new solutions, implementation and taking the time to learn the ropes. So companies don’t do it unless they’re pretty sure it’s worth the hassle.
Many of our customers implemented SupeRep™, Pepperi's catalog-based order taking app, after having worked with other mobile sales rep solutions for extended periods. Why did they bother? The top reasons, they say, are:
- Ease of use
- Flexibility and customizability of data and workflows
- Seamless integration with existing ERP, CRM and accounting systems
- Features, features, features!
The thing is, WRNTY developed the most advanced, feature-rich sales rep app out there, but kept it flexible and easy to use. And that’s the key to our growing customer base.
Brands 88, Inc., U.S. distributor for ELLE Time & Jewelry, switched to SupeRep™ because the solution they were using was difficult to manage and lacked several key features such as large product pictures, special offers (e.g. buy 3 get one free) and multiple price levels. Jared Leshin, Marketing Manager of Brands 88 adds: "It also wasn't cloud-based, and we wanted to allow the main office to make changes to any item and push them out to all of our rep's tablets."
Another example is Delirium Wine and Spirits in Tennessee. Their previous system gave sales reps access to inventory, but lacked functionality. “It just wasn’t user-friendly,” says Stan Dibin, President of Delirium. Dibin researched and evaluated several new systems but found that none of them took full advantage of tablet technology. The company integrated SupeRep™ with its QuickBooks system, providing more functionality, easier reporting, an intuitive online catalog, and letting reps place orders, check inventory levels and customer status - all in real time. "Now we can more accurately forecast the inventory we will need to have and the inventory we won't need to have. That's huge for us," adds Dibin.
Many companies found that in order to boost sales they needed specific capabilities that their solutions simply couldn’t provide. Features they were looking for included:
- Viewing sales orders and invoice history
- Cross-selling and upselling to increase order size
- Color-coded mapped view of customers to better manage daily activities
- Multiple catalogs that can be assigned to different clients
- Ordering by units of measurement, minimum and case quantity
- Multiple price lists with discount policies and special offers
- Below minimum price and out of stock indicators
- Future order dates for the fashion industry
- Goal setting and tracking
Based on our customers’ requirements and the feedback of thousands of users, new versions of SupeRep™ are constantly being released with unique modules like these. And since it's an order entry app that's SaaS-based, all users benefit.
Seamless integration to existing ERP and CRM systems is something most apps say they provide; but it turns out, often inadequately. For Robin Ruth − the world’s largest supplier of apparel and accessories for tourists – not only was their previous system inefficient and too complex, it didn't automatically import all the data they needed from QuickBooks. “It needed manual entry and we wanted a solution that was truly automated,” says Noa Shabi, CFO of Robin Ruth. By implementing SupeRep™ and integrating it to QuickBooks, the company increased sales by more than 25%, drastically reduced administrative costs and boosted the productivity of its sales reps.
In a nutshell: our customers move their sales teams to SupeRep™ because is easier to use, offers the most features, is more flexible and customizable and integrates seamlessly. It goes to show that although it may cost a bit more, SupeRep™ gives users the most bang for their buck. That means faster and higher ROI.
With reasons like these, the question becomes: Why wouldn’t you switch?